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• Streaming Setup Guide

  The Player Desktop App is a free application that allows you to stream and record your game play with thousands of professionally, customizable overlays, an in-game control system for switching scenes and accessing your chat and streaming events without disrupting your gaming and a video editor built-in. Here's a guide on how to get started with the app: Connecting your streaming Account You should be asked to connect your streaming account on sign up but if you haven't connected in theVery popular

• Player.me In-Game HUD 101

  You can access Player.me's in-game HUD by pressing the assigned hotkey (**** by default). To change or add hotkeys, click the StreamPopular

• Generating an MSINFO32 File

  In some cases, the Support staff will request you to generate an MSINFO32 .NFO file. This file contains detailed information on your PC's hardware and software specifications which they can use to diagnose and troubleshoot the issue you are currently having with the Player App. Go to Start Menu > Run or press the ⊞ Windows Key + R on your keyboard. On the Run prompt, type msinfo32 then click OK. ![](https://storage.crisp.chat/users/helpdesk/website/83429288-71f3-46e2-8af3Few readers

• How do I enable Chroma Keying?

  Chroma Key allows you to remove the background from your webcam feed. To do this, go into your Player.me settings. Look for the gear icon near the top of the screen. Select a webcam from your Devices tab. Make sure you have a webcam plugged in.(https://storage.crisp.chat/users/helpdesk/website/83429288-71f3-46e2-8af3-05c2269e3932/3525fa59-6944-4ca6-afaFew readers

• How to prevent the Desktop app from running on startup?

  When you first install the Player.me desktop app, you may notice that it launches on startup by default. You can see this by checking the programs running in your taskbar, at the bottom of your screen. Click on the arrow next to your volume icon. Right-click the Player.me app's icon and you'll see this menu. "Run on startup" will have a check next to it.(httFew readers

• It keeps saying "Unknown Game". How do I get Player to track it?

  Our Desktop App's game tracking feature is a manual process so, for now, most games will be listed as an Unknown Game. This is only a temporary measure, however, and in the future this will be fully automated. To add the game, just go to the in-game overlay (Ctrl + Tab by default) > click the orange question mark > and then a prompt will appear where you can add the game title. ![](https://storage.crisp.chat/users/helpdesk/website/83429288-71f3-46e2-8af3-05c2269e3932/5b6f4c8f-eFew readers

• Can I Screen Capture using the Desktop App?

  Our Desktop app is currently limited to capturing game applications. Player supports most PC games that run on DirectX 9-12 and OpenGL, including some DirectX 8 games. However, you can still use our Overlays on broadcasting software that can add Screen Capture like XSplit Broadcaster or OBS. Here's how: • XSplit - https://helpdesk.player.me/en/article/how-do-i-add-my-overlays-to-xsplit-broadcaster-4d0fid/ • OBS - https://helpdesk.player.me/en/article/how-do-i-adFew readers

• Home page 101

  Home is your portal to what’s currently happening around Player.me. What’s New - Shows Player.me’s latest overlays. Hovering your mouse over the overlay will allow you to preview the overlay and cycle through different overlays Clicking the Add to overlays will add it to your current roster of overlays. Recent Streaming Events - Displays eventsFew readers

• Player.me Studio 101

  Player.me's Studio makes it possible to Stream and Record your game directly along with your created overlays to live video sharing platforms such as Twitch, Mixer, and YouTube. Sets & Scenes - The meat of your presentation. Sets are a collection of scenes, while scenes are what will be shown to the world when you start your first stream. Clicking the + icon on the Sets panel will create a new Set. ![](https://storage.crisp.chat/users/helpdesk/website/83429288-71f3-46e2-8af3-0Very popular

• Stream & Record Settings 101

  The Player App allows you to change the settings of how you stream or record. Here’s how to get them set up... There are two ways to access the Stream & Record Settings: In the Studio tab, by clicking the gear icon (far right of Stream Controls) ![](https://storage.crisp.chat/users/helpdesk/website/83429288-71f3-46e2-8af3-05c2269e3932/efcc9318-b3a0-4121-abf8-c0Popular

• Recording in Player.me 101

  There are three ways to record in the Player app: 1. Clicking the Record button in the Studio tab 2. Clicking the Record icon in the in-game HUD’s Create Hub 3. Pressing a Hotkey, which you can set in Create Settings > Hotkeys tab Navigating My Media All screenshots and recordings made through the Player Desktop app can be found in the My Media tab. Clicking the Player.me folder on top will give you the option to change the file destination for your screenshots and recordings. EnterinFew readers

• I’m hearing my audio loop/echo, how do I stop it?

  If you’re hearing your audio loop or echo, make sure you check if there are other programs playing your audio in the background. In most cases, it’s your web browser playing back your stream, causing you to hear an audio loop or echo. When this happens, just hover your mouse over the video and hit that **** button.Few readers

• Generating a Crash Dump

  There will be some cases that the Technical Support staff will request a crash dump from you to help diagnose the cause of the issue. Generating a Crash Dump File Reproduce the issue/crash on the Player.me Desktop application. Launch Task Manager by going to Start > Run or ⊞ Windows Key + R then on the Run prompt, type taskmgr and click OK. ![](https://storage.crisp.chat/users/helpdesk/website/83429288-71f3-46e2-8af3-05c2269e3932/cbdc855b-a19b-4435-854f-d4d870663fFew readers